Privacy Policy
Last updated: 20/02/2026
1. Data Controller
This website (“InkFireBook”) is owned and operated by:
Claudia Cappelluti
Sole Proprietor – VAT Number: 18420251003
Registered in Italy
Email: info@claudiacappelluti.com
For the purposes of Regulation (EU) 2016/679 (GDPR), Claudia Cappelluti acts as the Data Controller.
2. Personal Data We Collect
A. Information You Provide
When you:
- Create an account
- Purchase services
- Upload manuscripts or other materials
- Contact us via chat or email
We may collect:
- First and last name
- Billing address
- Country and state
- Email address
- Account login credentials
- Order details
- Uploaded files
- Messages sent via chat
B. Account Area
When you create an account:
- Your login credentials are securely stored.
- You may access order history and manage certain personal information.
- You are responsible for maintaining the confidentiality of your password.
C. Payment Information
Payments are securely processed via:
- Stripe
- PayPal
We do not store full credit card details on our servers.
D. Automatically Collected Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
3. Use of Google Analytics
We use Google Analytics to analyze website traffic and improve performance.
Google Analytics collects anonymized or pseudonymized usage data through cookies.
Analytics cookies are activated only after user consent via our cookie banner.
Users may withdraw consent at any time by adjusting cookie preferences.
Data collected by Google Analytics may be transferred to servers outside the European Union and is processed in accordance with applicable data protection safeguards.
4. Email Marketing – Mail Mint
We use Mail Mint to manage email communications and marketing automation.
Your email address may be used to:
- Send order confirmations
- Provide service updates
- Send newsletters or promotional content (only if consent has been given)
You may unsubscribe at any time using the link included in marketing emails.
5. Chat / Live Support
If you use our chatbot or live chat feature:
- Messages may be stored for support purposes.
- We may collect your name and email (if provided).
- Chat data is used exclusively to provide assistance and improve services.
Please avoid sharing sensitive personal information through chat.
6. Legal Basis for Processing
We process personal data on the following legal bases:
- Performance of a contract
- Compliance with legal obligations (including Italian tax law)
- Legitimate interest (website security, fraud prevention, service improvement)
- Consent (marketing communications and non-essential cookies)
Processing of personal data collected through non-essential cookies is based exclusively on user consent.
7. Storage, Retention and Deletion of Uploaded Content
When users upload manuscripts or other materials:
- Files are securely stored on our servers.
- Files may be included in automated backups.
- Access is restricted to authorized personnel.
Users may request permanent deletion of uploaded content after service completion by contacting us at support@inkfirebook.com.
Upon verified request:
- Active files will be deleted from primary systems.
- Residual copies may temporarily remain in secure backups until automatically overwritten.
Users are strongly encouraged to maintain their own backup copies of submitted materials.
8. Data Retention
Personal data is retained:
- For as long as necessary to provide services
- For up to 10 years where required by Italian tax law
- Until withdrawal of consent (for marketing communications)
9. International Data Transfers
Some service providers (including Google, Stripe and PayPal) may process data outside the European Union.
Transfers are protected through appropriate safeguards in accordance with GDPR.
10. Minors
Our services are available only to users who meet the minimum age requirement under applicable law or who have obtained consent from a parent or legal guardian.
By using this website, users confirm that they meet applicable age requirements or have appropriate parental/legal consent.
If we become aware that personal data has been collected without valid consent, we reserve the right to delete such information.
Parents or legal guardians may contact us to request access, modification or deletion of a minor’s data.
11. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, contact: support@inkfirebook.com
12. U.S. Residents
If you are located in the United States, you may have additional rights under applicable state laws (such as CCPA).
We do not sell personal data.
13. Cookie Usage and Consent
Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.
We use the following categories of cookies:
Essential Cookies – Required for website operation, account login sessions, and security.
Analytics Cookies – Used to understand website traffic and improve performance (e.g., Google Analytics).
Payment-Related Cookies – Necessary to securely process transactions via Stripe and PayPal.
Non-essential cookies (such as analytics cookies) are activated only after user consent through our cookie banner.
Users may:
Accept or reject non-essential cookies via the cookie banner.
Modify their preferences at any time through the cookie settings tool.
Disable cookies via their browser settings.
Refusing non-essential cookies does not affect the ability to use essential website features.
14. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
Secure hosting environment
Encrypted data transmission (SSL)
Restricted access to uploaded files
Regular system updates and backups
While we take reasonable precautions, no online system can guarantee absolute security.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.
