Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the InkFireBook website, the purchase of custom editorial services and the purchase or use of downloadable digital products offered by InkFireBook.

By placing an order, creating an account, purchasing a service or Digital Product, or otherwise using this website, you agree to be bound by these Terms.

Please read these Terms carefully before completing a purchase.

Nothing in these Terms limits or excludes any consumer right that cannot lawfully be limited or excluded under applicable law.

2. Service Provider

InkFireBook is owned and operated by:

3. Definitions

“Customer” means any person or organisation purchasing or using a Service or Digital Product.

“Consumer” means an individual acting for purposes outside their trade, business, craft or profession.

“Custom Service” means a personalised editorial, design, formatting or publishing-related service created according to the Customer’s materials, instructions and selected package.

“Digital Product” means downloadable content that is not created specifically for one Customer, including guides, ebooks, PDFs, worksheets, checklists, templates, reference cards, strategy maps, toolkits and similar digital resources.

“Deliverables” means the files produced and supplied as part of a Custom Service.

“Business Day” means Monday to Friday, excluding Italian public holidays.

4. Eligibility

To make a purchase, you must either be at least 18 years old or have the consent and supervision of a parent or legal guardian who accepts responsibility for the purchase and these Terms.

You must also:

• have the legal capacity required to enter into the purchase or have the purchase validly made on your behalf by a parent or legal guardian;
• provide accurate, complete and current information; and
• use a valid and authorised payment method.

We may refuse or cancel an order where we reasonably believe that the order involves fraud, unauthorised payment, unlawful activity or a violation of these Terms.

5. Customer Accounts

Customers may be required or permitted to create an account to purchase Services or Digital Products, upload materials, view orders, communicate about projects or access downloads.

Customers are responsible for:

• providing accurate account information;
• maintaining the confidentiality of their login credentials;
• preventing unauthorised access to their account;
• promptly notifying InkFireBook of suspected account misuse; and
• all activity carried out through their account, except where caused by a security failure attributable to InkFireBook.

Accounts and download access may not be shared with other people.

InkFireBook may temporarily suspend or restrict an account where reasonably necessary to investigate suspected fraud, security issues, unlawful redistribution, abusive conduct or a material breach of these Terms.

6. Services and Digital Products

InkFireBook offers professional editorial and publishing-related services, including:

• print book formatting;
• ebook and EPUB formatting;
• print-ready interior layout preparation;
• book cover preparation or design;
• file preparation for third-party publishing platforms;
• related custom editorial services; and
• downloadable Digital Products.

The exact content, limitations, Deliverables, turnaround time, support and price of each purchase are described on the relevant product page, package page, custom offer, order confirmation or written agreement.

Digital Products are standard downloadable resources and do not include personalised services unless this is expressly stated on the relevant product page.

The purchase of a Digital Product does not automatically include:

• manuscript review;
• correction of the Customer’s publishing files;
• personalised formatting;
• cover design;
• account management;
• uploading to Amazon KDP, IngramSpark or another platform;
• personalised platform support;
• legal, tax or financial advice; or
• one-to-one publishing consultancy.

7. Orders and Contract Formation

Products and Services displayed on the website constitute an invitation to place an order and not a binding offer by InkFireBook.

By completing checkout, the Customer submits an offer to purchase the selected Service or Digital Product.

An order is accepted when:

• payment has been successfully authorised; and
• InkFireBook sends an order confirmation or makes the purchased Digital Product available.

InkFireBook may refuse or cancel an order before acceptance in the event of:

• an obvious pricing or product description error;
• suspected fraud or unauthorised payment;
• technical unavailability;
• inability to perform the requested Custom Service;
• unlawful, infringing or inappropriate submitted content; or
• incomplete information required to process the order.

If InkFireBook cancels an order after payment and before supply or performance has begun, the amount paid for the cancelled item will be refunded.

8. Prices and Payments

Unless otherwise stated, prices are displayed in United States dollars.

Any taxes or other charges that InkFireBook is legally required to collect will be included in or displayed during checkout where applicable.

Payments may be processed through third-party payment providers, including PayPal, Stripe or other providers displayed at checkout.

InkFireBook does not directly store complete payment card details.

The Customer confirms that they are authorised to use the selected payment method.

InkFireBook is not responsible for exchange rates, foreign transaction fees or other charges independently applied by the Customer’s bank or payment provider.

9. Custom Editorial Services

9.1 Customer Materials

The Customer must provide all manuscripts, images, instructions, specifications and other required materials in complete and final form.

The Customer is responsible for checking the accuracy and completeness of all submitted content before work begins.

Project turnaround time begins only when:

• payment has been successfully received; and
• all materials and instructions required to begin the project have been received in complete and usable form.

Delays in supplying materials, answering questions or providing approvals may result in corresponding changes to the delivery schedule.

9.2 Changes to Submitted Materials

Minor corrections may be handled through the revision process included in the purchased package.

The following may be treated as additional work or a new project:

• submission of a substantially revised manuscript;
• replacement of the original manuscript;
• significant changes to the word count or page count;
• addition of new chapters, images or content;
• structural rewriting;
• a complete change of design direction;
• changes to the selected book size or publishing format after work has begun; or
• requests falling outside the original package or agreed scope.

InkFireBook will inform the Customer if additional fees or a new order are required before performing additional work.

9.3 Revisions

Revision rights depend on the package or custom offer purchased.

Unless otherwise stated:

• the Essential Package includes up to two revision rounds;
• the Pro Package includes unlimited revisions subject to reasonable use; and
• revisions for Custom Offers are limited to what is stated in the relevant offer.

“Unlimited revisions” applies only to reasonable modifications relating to the originally submitted materials, agreed design and original scope.

Unlimited revisions do not include:

• full manuscript rewrites;
• structural editing;
• complete redesigns based on a new creative direction;
• submission of a new or substantially altered manuscript;
• expansion beyond the original project scope;
• preparation of additional formats not included in the order;
• corrections to new errors introduced by the Customer after delivery; or
• repeated requests that reverse previously approved changes.

Unless otherwise agreed, revision requests must be submitted within fourteen days after delivery of the relevant proof or Deliverables.

InkFireBook may decline abusive, unlawful, repetitive or bad-faith revision requests and may charge for work outside the agreed scope.

9.4 Customer Approval

The Customer is responsible for reviewing proofs and Deliverables carefully, including:

• text;
• spelling;
• page order;
• page numbers;
• table of contents;
• headings;
• images;
• margins;
• trim size;
• cover text;
• ISBN and barcode information; and
• platform specifications.

Customer approval confirms acceptance of the reviewed version, subject to any mandatory rights concerning defects or lack of conformity.

Changes requested after final approval may require additional payment.

9.5 Delivery Times

Delivery times shown on the website or in a Custom Offer are estimates unless expressly described as guaranteed deadlines.

Delivery times may be affected by:

• manuscript complexity;
• incomplete or inconsistent materials;
• Customer response times;
• the number and complexity of revisions;
• changes to the project scope;
• third-party technical requirements;
• temporary technical problems; or
• circumstances outside InkFireBook’s reasonable control.

InkFireBook may extend an estimated delivery time by up to ten additional Business Days where reasonably necessary because of revisions, scope changes or unforeseen operational requirements.

The Customer will be informed of any significant delay.

9.6 Delivery of Custom Deliverables

Custom Deliverables may be supplied through:

• the Customer’s InkFireBook account;
• email;
• a private download link; or
• another digital delivery method communicated to the Customer.

The Customer is responsible for downloading the Deliverables and storing secure backup copies.

Unless otherwise agreed, long-term or permanent storage of completed project files is not included.

10. Digital Products, Downloads and License

10.1 Digital Delivery

Digital Products are normally supplied immediately after successful payment.

A Digital Product is considered supplied when a functioning file or download link is made available to the Customer through one or more of the following:

• the order confirmation page;
• the email address supplied during checkout;
• the Customer’s InkFireBook account; or
• another electronic delivery method communicated to the Customer.

Supply is not considered successfully completed where the file or access method provided by InkFireBook is missing, corrupted or technically unusable.

The Customer is responsible for:

• providing a valid email address;
• checking the inbox and spam or junk folders;
• maintaining access to the email address and account used for the order;
• reviewing any disclosed technical requirements;
• downloading the files within any access period clearly stated before purchase; and
• storing a personal backup copy.

Failure to open or download an otherwise functioning Digital Product does not mean that the Digital Product was not supplied.

10.2 Missing, Inaccessible or Corrupted Files

If a purchased Digital Product or download link is missing, inaccessible, corrupted or not functioning, the Customer should contact support@inkfirebook.com.

The request should include:

• the Customer’s name;
• the order number;
• the email address used for purchase;
• the name of the affected file; and
• a description or screenshot of the issue.

InkFireBook will, without additional charge and within a reasonable period:

• resend the Digital Product;
• restore account access;
• reactivate or replace the download link; or
• provide a corrected and functioning replacement file.

Where InkFireBook cannot supply or restore a conforming Digital Product within a reasonable period or without significant inconvenience, the Customer retains any remedies available under mandatory applicable law, which may include a proportionate price reduction or termination and refund.

10.3 Personal License

Purchase of a Digital Product grants the Customer a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to access, download and use that Digital Product.

The Customer may:

• use the Digital Product for their own personal or internal publishing projects;
• save reasonable backup copies; and
• print copies for their own authorised use.

Unless a separate commercial licence is expressly granted in writing, the Customer may not use the Digital Product as a deliverable for clients or as part of paid services supplied to third parties.

Purchase does not transfer copyright or ownership of the Digital Product to the Customer.

10.4 Prohibited Uses

The Customer may not:

• share the Digital Product or account access with another person;
• resell, sublicense, rent, lend or redistribute the Digital Product;
• upload the Digital Product to public websites, shared drives, social groups, forums or file-sharing platforms;
• provide copies to clients, colleagues, students, members or subscribers;
• reproduce or distribute substantial parts of the content;
• remove copyright, ownership or attribution notices;
• claim authorship or ownership of the Digital Product;
• convert the Digital Product into a competing product;
• include the Digital Product in another product, course, membership, bundle or service;
• use the Digital Product for unlawful purposes; or
• attempt to bypass download restrictions or access controls.

A separate copy or licence must be purchased for each person who requires access, unless the product page expressly provides for a multi-user licence.

10.5 Support Included

Unless a product page expressly states otherwise, purchase of a Digital Product includes thirty days of basic technical support beginning on the date of purchase.

Basic technical support is limited to:

• locating the purchased files;
• accessing the Customer account;
• receiving or restoring a download link;
• downloading the files;
• identifying the correct file within the purchased package; and
• opening the files using the formats and compatible software identified on the product page.

Basic technical support does not include:

• personalised manuscript review;
• custom formatting or file correction;
• review of files created by the Customer;
• uploading content to third-party platforms;
• managing Amazon KDP, IngramSpark or other publishing accounts;
• resolving issues caused by unsupported software or devices;
• personalised publishing consultancy;
• legal, tax, financial or accounting advice; or
• services not expressly included on the product page.

Additional personalised assistance may be available as a separate paid service.

10.6 Updates

The purchase includes the version of the Digital Product available on the date of purchase.

The following are included where reasonably necessary:

• replacement of corrupted or incomplete files;
• correction of material technical defects;
• corrections required to bring the purchased version into conformity with its description; and
• updates that must be provided under mandatory applicable law.

Unless the product page expressly states otherwise, the purchase does not include:

• future editions;
• expanded versions;
• newly created modules;
• additional products;
• substantial content updates;
• updates relating to future changes made by third-party publishing platforms; or
• lifetime access to every future version.

InkFireBook may offer future editions or substantial updates as separate purchases.

10.7 Compatibility and Technical Requirements

The formats, functionality and known compatibility requirements of a Digital Product will be stated on the relevant product page where applicable.

The Customer is responsible for reviewing this information before purchase.

InkFireBook does not guarantee compatibility with:

• software not identified as supported;
• outdated software;
• unsupported devices;
• modified files;
• third-party tools introduced after purchase; or
• future software or platform versions.

This does not limit the Customer’s rights where the Digital Product fails to work with software or systems that InkFireBook expressly stated were compatible at the time of purchase.

10.8 No Guarantee of Results or Platform Approval

Digital Products are provided for educational, informational, organisational and troubleshooting purposes.

InkFireBook does not guarantee:

• approval or acceptance by Amazon KDP, IngramSpark or another platform;
• that a platform will not issue additional warnings or requests;
• that every publishing issue will be resolved solely by using the Digital Product;
• publication by a particular date;
• sales, rankings, reviews, revenue or commercial performance;
• continued compatibility with future platform rules or software versions; or
• specific business, publishing or financial results.

Publishing platforms may change their specifications, policies, interfaces and approval procedures without notice.

InkFireBook will supply the Digital Product substantially as described on the relevant product page. This section does not exclude remedies available where the Digital Product is defective, missing or not in conformity with that description.

11. Consumer Right of Withdrawal

11.1 Scope and Territorial Application

This section applies only to Consumers.

Consumers located in the European Union, the European Economic Area, the United Kingdom or another jurisdiction providing a statutory withdrawal right may have the right to withdraw from a distance contract within the period established by the law applicable to that Consumer.

For Consumers protected by European Union withdrawal rules, the applicable period is generally fourteen days from the conclusion of a contract for a Custom Service or for Digital Content not supplied on a tangible medium, subject to the exceptions and conditions described below.

Customers located in the United States do not receive an automatic fourteen-day right of withdrawal solely under these Terms. Their cancellation and refund rights are governed by the Refund Policy and any mandatory federal or state law applicable to the purchase.

11.2 Custom Services for Consumers with a Statutory Withdrawal Right

Where applicable law grants a withdrawal period, a Consumer may expressly request that InkFireBook begin performing a Custom Service before that period expires.

If the Consumer withdraws after requesting early performance but before the Custom Service has been fully completed, InkFireBook may require payment of an amount proportionate to the work properly performed up to the date on which the withdrawal request is received.

The Consumer loses the right of withdrawal once the Custom Service has been fully performed, provided that:

• performance began with the Consumer’s prior express request or consent; and
• the Consumer acknowledged that the right of withdrawal would be lost once the service had been fully performed.

Submitting materials or placing an order does not, by itself, remove any statutory right of withdrawal unless the legally required request, consent and acknowledgement have been obtained.

11.3 Digital Products Supplied Immediately to Consumers with a Statutory Withdrawal Right

Digital Products may be made available immediately after payment.

Where applicable law grants a withdrawal period for digital content, before immediate supply begins the Consumer will be asked to:

• expressly consent to the supply of the Digital Product beginning before the end of the fourteen-day withdrawal period; and
• expressly acknowledge that the right of withdrawal will be lost once supply begins.

This consent and acknowledgement must be provided through a separate affirmative action, such as an unticked checkbox at checkout.

InkFireBook will confirm the Consumer’s consent and acknowledgement in the order confirmation email or through another durable medium.

Where these requirements have been validly completed, the Consumer loses the right of withdrawal when the Digital Product is made available for access or download.

Where the required prior consent, acknowledgement or confirmation has not been obtained, the Consumer retains the rights provided by mandatory applicable law.

The loss of the change-of-mind withdrawal right does not remove the Consumer’s rights where a Digital Product:

• is not supplied;
• is corrupted;
• cannot be accessed because of a problem attributable to InkFireBook;
• materially differs from its description; or
• otherwise lacks conformity under applicable consumer law.

11.4 Exercising the Right of Withdrawal

Where a right of withdrawal remains applicable, the Consumer may exercise it by sending a clear written statement by email to:

The statement should identify:

• the Consumer’s name;
• the relevant order number;
• the Service or Digital Product concerned; and
• the decision to withdraw from the contract.

The Consumer may use the model withdrawal form at the end of these Terms, but its use is not mandatory.

The withdrawal communication must be sent before the applicable withdrawal period expires.

11.5 Refund Following a Valid Withdrawal

Where a Consumer validly exercises a statutory right of withdrawal, InkFireBook will refund the payments required by applicable law without undue delay and, in any event, no later than fourteen days after being informed of the withdrawal.

The refund will normally be issued using the same payment method used for the original transaction, unless another method is expressly agreed and does not impose additional costs on the Consumer.

Where performance of a Custom Service began at the Consumer’s express request during the withdrawal period, InkFireBook may deduct or charge the proportionate amount permitted by applicable law for work properly performed before withdrawal.

No administrative cancellation fee will be applied to a refund that is required by mandatory consumer law.

11.6 United States Customers

For Customers located in the United States, Custom Services and Digital Products are governed by the cancellation and refund conditions disclosed in these Terms and in the Refund Policy, together with any mandatory federal or state consumer-protection law.

Digital Products are generally considered final sale once a functioning file or download link has been supplied. This does not limit remedies where a Digital Product:

• was not supplied;
• is materially defective or corrupted;
• materially differs from the description provided before purchase;
• was charged without authorisation; or
• must be refunded under applicable law.

No provision in these Terms waives a right or remedy that cannot legally be waived under the law of the Customer’s state of residence.

12. Refunds and Cancellations

Refunds, cancellations and technical problems are also governed by the InkFireBook Refund Policy.

The Refund Policy forms part of these Terms.

Where there is an inconsistency between these Terms and the Refund Policy, these Terms will apply, without prejudice to any mandatory consumer right.

No provision describing a purchase as non-refundable limits the Customer’s rights where:

• InkFireBook has not supplied the purchased item;
• the supplied item is defective or corrupted;
• the supplied item materially differs from its description;
• InkFireBook has failed to perform an agreed obligation; or
• a refund is otherwise required by applicable law.

13. Intellectual Property

13.1 Customer Materials

The Customer retains ownership of manuscripts, images and other original materials submitted to InkFireBook.

By submitting materials, the Customer grants InkFireBook a limited licence to access, store, copy, modify and process those materials only as reasonably necessary to:

• perform the purchased Service;
• communicate about the project;
• create backups;
• provide revisions and Deliverables;
• comply with legal obligations; and
• establish or defend legal claims.

InkFireBook does not acquire ownership of the Customer’s original manuscript or other submitted content.

13.2 Customer Warranties

The Customer represents and warrants that:

• they own the submitted materials or have all required permissions;
• the materials do not unlawfully infringe copyright, trademark, privacy, publicity or other third-party rights;
• the materials are not defamatory or unlawful;
• the materials do not contain malicious software; and
• InkFireBook is legally permitted to process the materials for the requested Service.

The Customer remains responsible for the legality, accuracy and publication of their content.

InkFireBook may refuse to work with content that appears unlawful, infringing, deceptive, abusive or otherwise inappropriate.

13.3 Custom Deliverables

After full payment, the Customer receives the right to use the final approved Deliverables for the publishing purposes included in the order.

InkFireBook retains ownership of:

• pre-existing templates;
• internal production methods;
• reusable tools;
• workflows;
• know-how;
• generic design systems; and
• materials not created exclusively for the Customer.

Any stock images, fonts, software, templates or other third-party materials included in Deliverables remain subject to their respective licence terms.

13.4 InkFireBook Materials

The InkFireBook website, branding, Digital Products, written content, graphics, templates, layouts and original materials are protected by intellectual property laws.

No right is granted to reproduce or commercially exploit InkFireBook materials except as expressly provided in these Terms or in a separate written licence.

14. Third-Party Publishing Platforms

InkFireBook is independent from Amazon, Kindle Direct Publishing, IngramSpark and other publishing platforms.

References to third-party names or services are for informational and compatibility purposes and do not imply endorsement, partnership or control.

Third-party platforms may:

• change technical specifications;
• change pricing or policies;
• alter their user interfaces;
• request additional documentation;
• reject or delay files;
• suspend accounts; or
• make decisions outside InkFireBook’s control.

InkFireBook is not responsible for decisions, outages, account restrictions or changes made by third-party platforms.

Where InkFireBook prepares files according to specifications available at the time of performance, a later change made by a third-party platform does not automatically make the original Service or Digital Product defective.

15. Customer Conduct

Customers must not:

• use the website for unlawful or fraudulent purposes;
• attempt to obtain unauthorised access to accounts, downloads or systems;
• introduce malicious code;
• interfere with website security;
• scrape, copy or systematically extract protected content;
• impersonate another person;
• misuse payment disputes or chargeback procedures;
• harass or threaten InkFireBook personnel; or
• violate the intellectual property rights of InkFireBook or another person.

Nothing in this section prevents a Customer from making a legitimate complaint, payment dispute or statutory claim.

16. Disclaimer

InkFireBook provides editorial, formatting, design and educational resources.

InkFireBook does not provide legal, tax, accounting, financial or regulated professional advice.

Customers remain responsible for:

• reviewing and approving their content;
• verifying publishing rights;
• selecting appropriate platform settings;
• complying with platform rules;
• determining tax and legal obligations;
• creating and managing publishing accounts; and
• making final publication and business decisions.

Information contained in Digital Products is based on the information and platform requirements reasonably available when the relevant version was produced.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or breach of mandatory consumer rights.

To the fullest extent permitted by applicable law, InkFireBook will not be liable for:

• indirect or consequential losses;
• loss of profits, sales, revenue or business opportunities;
• loss caused by Customer-provided errors;
• rejection or delay by a third-party platform;
• changes made by third-party platforms after delivery;
• use of unsupported software or systems;
• unauthorised sharing or modification of files;
• loss resulting from the Customer’s failure to retain backup copies; or
• circumstances outside InkFireBook’s reasonable control.

Where liability may lawfully be limited, InkFireBook’s total aggregate liability relating to a particular order will not exceed the amount paid for that order.

This limitation does not affect any statutory remedy for non-delivery, defective services or non-conforming Digital Products.

18. File Storage and Backup

Customer materials and Deliverables may be stored for the period reasonably necessary to perform the Service, provide support, manage revisions, meet legal obligations and resolve disputes.

Files may also remain temporarily in secure backups after deletion from active systems.

Customers may request deletion of eligible project files by contacting support@inkfirebook.com.

Some information may be retained where required for accounting, tax, fraud prevention, contractual or legal claim purposes.

InkFireBook does not guarantee permanent storage of Customer materials or completed Deliverables.

Customers are responsible for retaining their own backup copies.

Personal data and file storage are further described in the InkFireBook Privacy Policy.

19. Suspension and Termination

InkFireBook may suspend access to an account, Service or Digital Product where reasonably necessary because of:

• a material breach of these Terms;
• suspected fraud;
• unauthorised sharing or resale;
• a security risk;
• non-payment or reversed payment;
• abusive conduct; or
• unlawful use.

Where appropriate, InkFireBook will give the Customer a reasonable opportunity to remedy the breach before permanent termination.

Suspension or termination does not remove any rights that accrued before termination and does not affect mandatory consumer rights.

20. Force Majeure

InkFireBook is not responsible for delay or failure caused by events outside its reasonable control, including:

• internet or hosting outages;
• cyberattacks;
• serious technical failures;
• power failures;
• natural disasters;
• illness or emergencies;
• governmental measures;
• labour disruptions; or
• failures of essential third-party services.

InkFireBook will take reasonable steps to limit the effects of such events and resume performance when reasonably possible.

21. Changes to Services and Digital Products

InkFireBook may update, correct, replace or discontinue website content, Services or Digital Products.

Changes will not remove rights already acquired in relation to completed purchases.

Where a change is required to maintain the conformity or security of a Digital Product, InkFireBook may provide the necessary correction or replacement.

22. Changes to These Terms

InkFireBook may update these Terms to reflect:

• changes to the business;
• new products or services;
• changes in law;
• changes to payment or technical systems; or
• security and operational requirements.

The updated version will be published on this page with a revised “Last updated” date.

The Terms applicable to an order are normally those made available when the order was placed, unless a later change is required by mandatory law or expressly accepted by the Customer.

Continued general use of the website after an update does not retroactively alter the terms of an already completed purchase.

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

24. No Waiver

A failure or delay by InkFireBook in enforcing any provision does not constitute a waiver of that provision or any other right.

25. Governing Law and Jurisdiction

These Terms are governed by Italian law.

Where the Customer is a Consumer, this choice of law does not deprive the Consumer of protections that cannot be excluded under the mandatory law of the country or United States state in which the Consumer habitually resides.

Disputes involving Consumers will be subject to the courts and jurisdiction determined by mandatory applicable consumer law. A United States Consumer may use any court, small-claims procedure or other forum that applicable mandatory law makes available.

For Customers who are not Consumers, disputes will be subject to the courts having jurisdiction under applicable Italian law, unless otherwise agreed in writing.

Before commencing formal proceedings, Customers are encouraged to contact support@inkfirebook.com so that the parties may attempt to resolve the matter directly.

26. Contact

Questions, complaints, withdrawal requests and support requests may be sent to:

Annex 1 – Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract and the statutory right of withdrawal remains applicable.