Refund Policy
Last updated: 22/02/2026
At InkFireBook, all services are custom-made and delivered digitally. Because of the personalized nature of our work, the following refund policy applies.
1. Before Work Begins
If you request cancellation before we begin working on your project, you may be eligible for a refund.
Payment processing fees (e.g., Stripe or PayPal fees) may be non-refundable.
2. After Work Has Started
Once work has begun, refunds are generally not available. This is because time, expertise, and resources have already been allocated to your project.
3. Revisions
Refunds are not provided due to stylistic preferences or subjective dissatisfaction if the delivered work matches the agreed package scope.
Instead, we provide revisions according to your selected package:
Essential: 2 revision rounds
Pro: Unlimited revisions (within reasonable use)
Premium: Unlimited revisions (within reasonable use)
“Unlimited revisions” does not include complete redesigns outside the original project scope.
4. Third-Party Platform Decisions
InkFireBook cannot guarantee acceptance, approval, or performance on third-party platforms (such as Amazon KDP or print providers).
Platform rejection, algorithm changes, or policy updates do not constitute grounds for a refund.
5. How to Request
To request a cancellation or discuss a refund inquiry, contact:
support@inkfirebook.com
Please include:
Your full name
Order number
Description of the issue
We aim to respond within 48 business hours.
Cancellation & Project Policy
Last updated: 22/02/2026
1. Project Start
Turnaround time begins when:
Payment has been successfully processed; and
All required materials are submitted in complete and final form.
2. Delivery Timeline
Delivery times shown on the website are estimates.
Timelines may vary depending on:
Manuscript complexity
Volume of revisions
Client-requested changes
Technical or operational circumstances
InkFireBook reserves the right to extend estimated delivery times by up to ten (10) additional business days when reasonably necessary.
3. Client Delays
If required materials or responses are delayed, the project timeline may be adjusted accordingly.
4. Major Scope Changes
Submitting a substantially revised manuscript, new content, or expanded requirements after work has started may require:
Additional fees, or
A new order
5. Project Pause
If we request clarification or approval and do not receive a response, the project may be paused until confirmation is received.
Disclaimer
Last updated: 22/02/2026
InkFireBook provides professional formatting and layout services for authors.
We do not provide legal, tax, financial, or publishing guarantees.
1. No Guarantee of Publishing Approval
We cannot guarantee acceptance, approval, or ranking on publishing platforms, marketplaces, or print providers.
2. Third-Party Platforms
Publishing platforms may change technical requirements, policies, or guidelines at any time. InkFireBook is not responsible for changes implemented by third parties after project delivery.
3. Business Results
We do not guarantee sales performance, marketing results, audience growth, or revenue outcomes.
4. Limitation of Liability
To the fullest extent permitted by applicable law, InkFireBook’s liability is limited as outlined in our Terms & Conditions.
